Canada's first 3-1-1 telephone call centre went live on May 15, 2005, and just 16 months later, on September 6, 2007, logged its two millionth call.

It's a 24 / 7 connection to The City, a service by which a 'real' person answers and handles all calls for information or access to City services or programs.

No calls are lost, dropped, or simply vanish into voice mail limbo.

The 3-1-1 centre logs and tracks all calls, real-time data which is the basis on which The City can make operational decisions.